FAQ

What is the minimum order size?
We can fulfill clothing orders starting at just one item, with the first price break available at 12 pieces.

For promotional items, minimum order quantities are set by the supplier and vary depending on the product.

What brands do you carry?
For regular t-shirts, we carry Gildan, Coal Harbour, ATC, and also high end brands such as BELLA + CANVAS and Next Level.

For premium quality, we carry Stormtech, The North Face, Nike, Under Armour, Champion, Tough Duck … and much more!

What is a print-ready file?
A “Print Ready” file is a vector-based file, which is used for design applications. These are usually .EPS, .SVG, .AI, or sometimes .PDF.

Don’t worry if you’re missing print-ready artwork. Our team is happy to work together with you to create a vector file from what is available.

What is a Pantone colour?
Colour matching is very important when it comes to branding, so giving us your pantone colours helps us get the final product as close as possible to your brand look.

Don’t have your pantone colours? Simply let us know and our in-house team will do their best to match your current colours.

What are your setup fees?
The setup free for screen-printing is $40 per screen (or colour).
For embroidery we could charge a one-time digitizing fee of $75-$100 per design.

What is your shipping policy?
As the majority of our work is local, we offer pick-up as the preferred method. If you do need your product shipped, then we will use standard courier rates.

How long will it take before my order is ready?
Our turn around time is typically 2-3 weeks after the artwork has been approved. If you are in a rush due to an event, let us know and we can help find a solution. Promotional items will take around 15 business days to produce.

Do I need to order a certain number of shirts to get a price break?
We’re happy to offer pricing breaks to give you the best pricing options possible. Our breaks are at: 12, 24, 50, 100, 200, 500, 1,000, 2,500, and 5,000.

What types of print do you offer?
Our team really shines when it comes to screen-printing, embroidery and engraving. In addition to this, we are also able to deliver requests for heat transfer vinyl, direct-to-film transfers, and patches.

Do you offer individual item bagging?
Absolutely! Make sure to mention this as a requirement and we can give you a price.

What is a blocker?
A blocker underlay is used for screenprinting. It is a grey layer of ink printed under your design to prevent dye from the garment bleeding through the image, which is known as dye migration. This underlay helps the colours pop and stay solid for longer.

Can I order hats?
For sure! We also carry a wide selection of hats that can be customized with embroidery and different patches. The possibilities are endless!

Can you help with a rush order?
Definitely! We understand that some orders require a little more urgency. Let our team know your timeline and we can let you know if we can fulfill your order. We may charge a rush fee to make sure your delivery arrives on time.

I’m not sure what I want — can you help?
Not a problem at all! Simply reach out to our team and we’d be happy to talk through your ideas and make some suggestions based on our experience. We love to help make your ideas a reality!

Are you able to print on Hi-Vis clothing?
For sure! We carry a wide selection of hi-vis and safety gear that is ready to be customized for your needs.